Frequently Asked Questions  
 
About the units
What is the bed situation like?
Do you have any 1 bedroom units?
Are any of the unit floor plans the same?
Is there air conditioning?
Do I need to bring our beach towels?
How would I get a crib?
Is there a DVD or VCR in the units?
What items might be found in the unit(s)?
 
Booking
What is your cancellation policy?
What is the minimum stay?
What do I do if I have to cancel?
 
Online Calendar
What do the colors mean?
What do the "t", "d" and solid filled squares mean?
 
Other
Is there someone I can contact to arrange for an excursion?
Do you provide a rental car?
Is daily maid service available?
 
Rates and Discounts
When are your low and high seasons?
Why are your Prime Ocean Front units more expensive?
What do you require to hold the unit?
Can I pay with credit card?
How can I obtain a discount?
 
Check-in and check-out
When is check-in and check-out?
Our flight comes in late. Where do I get my key?
What do I do with my key when we check-out?
Where do I park?
What is the late check out policy?
 
About the Island
Where are the Polo Beach Club units?
What are some good restaurants and stores?
 
     
  Phone Numbers: Destination Resorts (Manager) (808) 891-6200 (8am-10pm) or Wailea Security (808) 879-1948 or (808) 269-3663  
     
 
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Property Owners
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