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Frequently Asked Questions |
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| About the units |
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What is the bed situation like?
All units are equipped to sleep up to 6. All units have a king in the master and two twins in the guest bedroom. The twins can be made into a king with an adapter that spans over the seam and is secured around the mattresses. Please let us know ahead of time, so we can inform housekeeping.
- 103,104,207 and 302 have pull out couches.
- 204 and 306 all have futons that can be utilized in the living room.
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Do you have any 1 bedroom units?
| No, they are all 2 bedroom units. |
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Are any of the unit floor plans the same?
| They are all the same floor plans. #103, #104, and #207 are mirror images of #207, 204 and #306. |
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Is there air conditioning?
| Yes, there is air conditioning (forced air to each room) in each of the units. |
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Do I need to bring our beach towels?
| No, each unit comes equipped with beach and bathroom towels. Some units often have beach toys, but they are not inventories. Float devices are not provided, sorry. |
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How would I get a crib?
| If you would like a crib, please contact our concierge at Destination Resorts. |
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Is there a DVD or VCR in the units?
| There are VCRs in each unit. #306 has a DVD and we are currently installing DVDs in all other units. |
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What items might be found in the unit(s)?
| Upon arrival, the units are supplied with such things as paper towels, coffee filters, bar soap, shampoo, dishwasher soap, toilet paper, broom, mop, vacuum - sometimes, glass cleaner, iron, ironing board etc. High speed internet, phone. Corrosive or dangerous items are not included. All linens and towels are supplied. Items will be replenished at the next maid service, otherwise the guest will need to provide subsequent items. |
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| Booking |
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What is your cancellation policy?
| While on hold, the reservation deposit is non-refundable. If cancellation is received at least 60 days prior to scheduled arrival, all funds, other than reservation deposit, will be returned. If unit can be re-booked at same rate and period, we will be happy to return all funds less commissions. If you are not able to stay during the scheduled period, please call us so we can try to book it with another guest. |
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| What is the minimum stay?
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| What do I do if I have to cancel?
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| Online Calendar |
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What do the colors mean?
| Red and blue nights are already booked, white squares are available. |
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| What do the "t", "d" and solid filled squares mean?
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| Other |
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Is there someone I can contact to arrange for an excursion?
| See our webpage for booked guests. |
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Do you provide a rental car?
| No, but try Enterprise or Budget in Kahului. |
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Is daily maid service available?
| Yes, cleans are provided complementary before and after your stay AND daily service per your confirmation form. Additional daily services can be arranged through our on-site management company - Destination Resorts, either when you pick up keys or by calling them during your stay. |
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| Rates and Discounts |
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When are your low and high seasons?
- Low Season : April 26th - June 15th, September 1st - December 17th.
- High Season : December 18th - April 25th, June 16th - August 31st.
- Rates vary by season, length of stay, number in party, etc. from $395 to $795. Check our availability/booking calendar.
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Why are your Prime Ocean Front units more expensive?
| Our Prime Ocean Front units all have 180° views. |
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What do you require to hold the unit?
| A 2 nights deposit is required, 4 during holidays. |
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Can I pay with credit card?
| Yes we now accept credit cards. If possible, we prefer E-Check or FedEx for the deposit, and the remaining balance paid via personal check, business check, cashier's check, money order, or E-Check. |
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How can I obtain a discount?
| Discounts are given based on several factors. Typically, a return guest can receive a 5% discount (holiday discounts may not be available). Other factors such as adjusting dates to fill slots in our calendar, length of stay, travel industry personnel, armed service personnel, kama'aina (Hawaiians), and "last-minute" bookings can also qualify for a discount. |
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| Check-in and check-out |
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When is check-in and check-out?
| Check-in time is after 3:00 PM, Check-out time is before 11:00 AM |
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Our flight comes in late. Where do I get my key?
| There is a security phone at the Destination Resorts office in the Shops at Wailea. |
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| What do I do with my key when we check-out?
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Where do I park?
| At check-in at the Polo Beach front office, you will be given a parking pass for the downstairs garage. There are also parking spots outside, in the front. |
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What is the late check out policy?
| Sorry, we are unable to guarantee a late check-out. However, depending on booking and housekeeping schedules, if you would like to request a late check-out, it might be possible to arrange if you call Destination Resorts the day prior to your departure. |
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| About the Island |
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Where are the Polo Beach Club units?
| Wailea, Maui, on the southwest side of the island (Makena side), on the beach in front of the Fairmont Kea Lani. |
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What are some good restaurants and stores?
| see the webpage for booked guests, available by email after booking for great tips and best things to do while on Maui. |
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Phone Numbers: Destination Resorts (Manager) (808) 891-6200 (8am-10pm) or Wailea Security (808) 879-1948 or (808) 269-3663 |
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