FAQ (Frequently Asked Questions)

About the Island

  • Where are the Polo Beach Club units located?

    Wailea, Maui, on the southwest side of the island (Makena side), on the beach in front of the Fairmont Kea Lani. We are on the Wailea beach path - a world class walk to shops, restaurants, etc. The Kea Lani has several shops, salons, bars and restaurants next door including Nick's Fishmarket - impeccable service. Also near The Grand Wailea Resort, Four Seasons, Marriotts, and the Shops of Wailea, You can walk to the Wailea Blue Golf Course right up our street, or a very short drive to other beautiful courses. The Maui Prince is also a short drive south, Wailea tennis is a few blocks north. Nearby Kihei has supermarkets, malls, theatres and more.

  • What are some good restaurants and stores?

    MAUI: See the webpage for booked guests, available by email after booking for great tips and best things to do while on Maui. For convenience, try the 2 restaurants next door at Kea Lani, 

    ..Mullligans down Kaukahi St. (Affordable), 

    ..fine dining at the Wailea Emerald and Gold Coursest. 

    ..Restaurant at Wailea Tennis courts. (Gather)

    ..Sarento's in S. Kihei (Remodeling)

    5 Palms, soon to be a Merrimans

    ..Hotel Wailea restaurant and "Bird Cage"

    ..Ama at Kea Lani

    ..Duo, Fararros and Spagos at 4 Seasons

    ..Humahumanukanukaapuaa at Grand Wailea

    ..Freds Mexican

    ..Cafe Ole 

    ..Monkeypod 

    ..Pita Paradise

    ..Manolis

    ..Mateos *****

    ..Ka'ana Kitchen and Morimotos at Andaz

    ..Nalu

    ..Akamai Coffee

    ..Roys Humble Kitchen at Marriott Outrigger

    ..Kapa and Wailea Marriott pool

    ..Tommy Bahamas, Ruth's Chris, Pint and Cork, Waikiki Kitchen, new Wolfgangs at Shops, Lineage Korean

    ..Gilligans at Maui Nui

    ..Maui Brewery top of Lipoa St.

    ..AC Marriott Kai Pool Bar

    ..Sea Watch in Maalea

    ..Mill House at Tropical Plantation

    ..Numerous good food trucks (Maui Grill)

    ...Many more


  • Golf Courses and Discounts

    Rate vary by season and time of day. Most coursed have lower rates after 12, after 1, after 2pm, varies by dates and course. Best bet is to call them for current info. Wailea Bluse has had a Polo Beach Discount/ Wailea guest discount, but availability can vary. Discoounts for Hawaii Drivers License or Residence card.


    Nearby:

    ..Wailea Gold 808 875 7450

    ..Wailea Emerald 808 875 7450

    ..Wailea Blue 808 879 2530


    ..Maui Nui Kihei 808 874 0777

    ..King Kamehameha ($275 to $300)

    ..Kahili (Currently closed)

    ..Maui Lani, The Dunes

    ..Waihehe

    ..Pukalani Upcountry


    ..Kaanapali North and South

    ..Kapalua Bay and Plantation


    ..Manele Bay on Lanai

  • What are a few things to do?

    The sunset or sunrise at the Haleakala national park are wonderful! Reservations may be required. As far as recommendations for things to do and see - lavender farms up in Kula is amazing and surfing goat is there also, along with Ocean vodka and Tequilla breqeries and tours.  The aquarium is wonderful in Maalaea and Lahaina on a Friday night is amazing which is art night there.  The tropical plantation is so much fun plus the restaurant there.   Some other great restaurants are Ko right next-door, Matteo’s, Gannon’s, Monkey Pod, Roy’s Humble Kitchen.  

About the units

  • Reviews

    10/10

    Beachfront, Polo Beach Wailea/Makena #103 - Accommodates 1-6, Free WiFi

     

    Great location. Property very well maintained. Easy access to the pool and beach. See you next year.

     

    Date of arrival - March 2, 2023

    -----------------------------------------------------


    5/5

    Beachfront, Polo Beach Wailea/Makena #103 - Accommodates 1-6, Free WiFi 


    When our [another property] accommodations were flooded out, something we found out as we boarded our flight to Maui, we had to scramble hard to find somewhere new to stay when we landed. Diana and her team worked hard to help us get in as quickly as they could when the previous guests checked out early, and it was such a relief to land knowing we had somewhere nice to go. We haven't stayed in the Wailea area before, and found it very peaceful and relaxing, which was just what we needed. The grounds staff are diligent and (mostly) quiet, the other guests were great to visit with when we went to join them in the lounge/pool area, and everyone was really quiet. We got the sense that quite a few people we met were unit owners, and they really cared about the property. The beach is right in front. We walked for miles along the shore! Love hearing the surf, even when the doors are shut. This unit has A/C, a full fridge and stove, and a washer/dryer. Easy access to shops – long walk but short drive. Only about 30 minutes drive to Ma'alaea Harbour (boat tours etc). Makena State Park is not far to the south, but, alas, we didn't make it there this time. One thing we personally didn't love was the 3" memory foam on the bed. We know they are really popular, and we are running against the tide on that one, but, for us, well, we got rid of ours at home, we found it so uncomfortable. TV set-up was great. Lots of plugs for computers and devices (was a working holiday, so to speak), and wi-fi was fast and solid. This is a lovely place, and we would come again (except for the bed, maybe). Many thanks to Diana (manager) and her crew for helping us get in quickly, and for such a restful, peaceful place to (work and) stay. ❤️

     


    Date of arrival - January 29, 2023

    -------------------------------------------------

    5/5

    Beachfront, Polo Beach Wailea/Makena #103 - Accommodates 1-6, Free WiFi


    I’ve stayed in various condos at Polo Beach Club and honestly, the property just can’t be beat. it’s right on the beach with a nice path that takes you through all of the various resorts. Most of the units we’ve stayed in were more updated than this one but it was also a little less expensive so we were fine with it.

     


    Date of arrival - January 8, 2023

     

     

     

  • Any tips for a great stay?

    Remember to PLEASE close lanai screen doors or sliders to keep bugs out. This will insure a pleasant stay for you, future guests, and neighboring units.


    Also dont forget the Wailea Beach path for a beautiful walk.  

  • What is the Maui bed situation like?

    All units are equipped to sleep up to 6. All units have a king in the master and two twins in the guest bedroom. The twins can be made into a king with an adapter that spans over the seam and is secured around the mattresses. Please let us know ahead of time, so we can inform housekeeping.n103, 104, 204, 302, and 306 have pull out couches.nAll units have futons that can be utilized in the living room.n#104 has a queen AND a twin in the 2nd bedroom instead of 2-twins.


  • Do you have any Maui 1 bedroom units?

    No, they are all 2 bedroom units. We can work out a 1-bedroom rate for you.


  • Are any of the Maui unit\'s floor plans the same?

    They are all the same floor plans. #103, #104, and #207 are mirror images of #207, 204 and #306.


  • Is there air conditioning at Polo Beach?

    Yes, there is air conditioning (forced air to each room) in each of the units. Marriott Tahoe has AC. The Lakeshore cabin does not. Gondola lodge can be requested for an additional fee.


  • Do I need to bring our beach towels?

    No, not at Polo Beach, each unit comes equipped with beach and bathroom towels. Some units often have beach toys, but they are not inventories. Float devices are not provided, sorry.


  • How would I arrange a crib?

    If you would like a crib, please contact one of the below choices for a variety of delivered options:

    http://www.wildwheelswentals.com

    http://www.akamaimothers.com/home.php

    http://www.akamaimothers.com/home.php

    http://www.pamelasaloharentals.com/maui-baby-equipment-rental 

    islandgophers@gmail.com 

    by phone 808-357-3625


  • Is there a DVD or VCR in the units?

    For Polo Beach, there are DVRs in each unit. Most units also have DVRs in the bedrooms. Marriott Tahoe and Lakeshore cabin have DVRs, Gondola lodge has DirecTV.


  • What items might be found in the Maui unit(s)?

    Upon arrival, the units are supplied with such things as paper towels, regular coffee maker, coffee filters, bar soap, shampoo, dishwasher soap, toilet paper, broom, mop, hair dryer, glass cleaner, iron, ironing board etc. High speed internet, phone. Corrosive or dangerous items are not included. All linens and towels are supplied. Items will be replenished at the next maid service, otherwise the guest will need to provide subsequent items. There is a Shark vacuum in each unit and iron and ironing board.


  • Where are the beach chairs?

    Beach chairs are supplied at Polo Beach Club and are located in the 2nd bedroom and hall closet. If you need more, please call concierge at 808-357-3625. There are also beach towels and gate keys, sometimes there are beach toys for kids. In Tahoe - Lakeside beach rents chairs and equipment if you did not bring your own.


  • Internet Trouble?

    Wireless password is on the side of modem or router if needed. Modem and routers are next to the TV unually by the corner window. Some units do not require password. Sometime recycling (unplugging and replugging) modem will help. For Gondola Lodge the password is wifipassword. nnFor Polo Beach, if recycling the equipment does not help, call the Oceanic number on the plaque by the TV, or in the info binder, or 808-643-2100.


  • What is the difference between Polo Beach Club units?

    #204, 104, and 306 are "Prime" units, meaning they are located on the beach/front side of the building and have larger panoramic views. These are most expensive to rent due to front location and these are the most expensive to purchase. 204 is the most remodeled, and the most expensive,, with remodeled kitchen, new cabinets and granite counter and tile throughout. 306 has tile throughout, refinished koa cabinets and Corian counters.104 and 103 have tile living, dining, kitchen, baths and entry. Carpet in bedrooms and remodeled kitchens with granite counters and original Koa cabinets. Pool side. 302 has remodeled kitchen, granite counters, marble entry and bath, carpeting elsewhere. Least remodeled and least expensive. Pool side, south side. 209 has marble entry and bath, carpeting elsewhere. Least remodeled and least expensive. North side unit.


  • How are fireplaces at Gondola Lodge controlled?

    The thermostat will automatically set the room temperature and auto turn on fireplace for heat.


  • Are there washers and dryers?

    -At Polo Beach Maui and the Lakeshore cabin there is a washer dryer in each unit. -At Marriott Grand Residence there is a washer dryer in #4220, and there is one in the hallway for units 3228 and 5234. -At Lakeside Gondola Residence Lodge there is a washer dryer in units 100 and 200, and also one by stairway 3 by Cedar Ave.


  • Where are the beach passes?

    -For Marriott Grand residence, pick up at front desk. -For Lakeshore cabin they are on the counter, please leave in unit after stay. There is a $25 replacement fee if missing. -For Lakeside Gondola Residence Lodge, passes are in the units, please leave in unit after stay. There is a $25 replacement fee if missing. - For Polo Beach, Maui there are gate keys to the beach and pool in the unit. Please leave in unit with door keys after your stay.


  • What if I have TV trouble?

    Make sure the input hasn't accidentally been changed. The TV signal will usually come in on HDMI1 (sometimes it might be set to HDMI2 or TV). In either event, use the input button on the TV remote to scroll thru the inputs until you see the signal.nnThat will work 99% of the time. Otherwise call the local provider (Charter for the Lakeshore cabin, DirevTV for the Gondola Lodge, Oceanic for Polo Beach Maui).nnAt The Gondola Lodge, Use the TV remote to adjust TV settings like ON/OFF/INPUT etc and the DirecTV remote to see TV guide and select programs. nnThe Lakeshore cabin is similar, but use the Charter remote to select programming.


  • What if i have a question during my stay?

    Please call your booking agent. There is no onsite office for questions regarding rental units. For polo beach you can also call Island Gophers 808-357-2235n


Booking

Check-in and check-out

  • When is check-in and check-out?

    Check-in time is after 4:00 PM, Check-out time is before 11:00 AM. For check out just leave key back in lockbox and close door. 


  • Our flight comes in late. Where do I get my key?

    Keys are provided at the unit in the lockbox. Please use the code provided on your confirmation.


  • What do I do with my key when we check-out?

    Leave in room.


  • Where do I park?

    At check-in at the Polo Beach front office, you will be given a parking pass for the downstairs garage. There are also parking spots outside, in the front. Marriott Tahoe has an underground garage - check in at valet. Lakeshore Cabin has large front yard for parking. Gondola Lodge has both gate and outside the fence parking.


  • What is the late check out policy?

    Sorry, we are unable to guarantee a late check-out. However, depending on booking and housekeeping schedules, if you would like to request a late check-out, it might be possible to arrange if you call us (800-486-2667) the day prior to your departure. With previous guests checking out at 11am and a 4 hour cleaning, the soonest units can be ready at 3pm if it is a "back to back" booking. A dot or * is a holiday.


Other

  • Is there someone I can contact to arrange for an excursion?

    See our webpage for booked guests. Or, internet search can offer new options.


  • Do you provide a rental car?

    No, but try Enterprise or Budget in Kahului.


  • Can I add maid service?

    Yes, cleans are provided per your confirmation, daily maid service is not included unless specified. Additional maid services can be arranged through our management company,  by calling during your stay.


  • Who do I call for maintenance, incidentals or concierge?

    Please call us. 


  • Where is the nearest beach?

    We are ON the beach , Polo Beach, in Wailea. 


Rates and Discounts

  • When are your low and high seasons?

    Low Season : April 26th - June 15th, September 1st - December 17th High Season : December 18th - April 25th, June 16th - August 31st Rates vary by season, length of stay, number in party, etc. from $395 to $795. Check our availability/booking calendar for rates for your dates.


  • Why are your Prime Ocean Front units more expensive?

    Our Prime Ocean Front units all have 180° views and are more expensive to purchase.


  • What do you require to hold the unit?

    Full amount is required to hold


  • Can I pay with credit card?

    Yes, we accept credit cards for the deposit. The remaining balance can be paid via personal check, business check, cashier's check, or money order.


  • How can I obtain a discount?

    Discounts are given based on several factors. Typically, a return guest can receive a 5% discount (holiday discounts may not be available). Other factors such as adjusting dates to fill slots in our calendar, length of stay, travel industry personnel, armed service personnel, kama'aina (Hawaiians), and "last-minute" bookings can also qualify for a discount.


  • How does the deposit work?

    Deposits hold the units for you and we will not book them to another guest. Deposits and booking amounts are non-refundable.


  • Why are your units so expensive?

    The rates at Polo Beach are higher than other locations due to the expensive purchase prices for beach front Wailea properties, and not because the units themselves are extravagant. High demand holiday periods are especially expensive due additionally to high demand and willingness of guests to book far in advance to secure the holiday dates.


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